RedStream Technology
eFX Support Hybrid, Stamford, CT
eFX Application Support
-Permanent Hybrid Role (2-3 days onsite in Stamford, CT office)
RedStream Technology is recruiting for an eFX Application Support specialist to join the digital technology team of a leading investment bank. In this role you will provide technical analysis and associated solutions for a set of applications in production and ensure their availability for the business as per agreed Service Level Expectations (SLE) or requirements.
Key Responsibilities
- Design and pursue automated solution / support tools for repetitive manual effort
- Learn the application and the associated business functionality
- Build and maintain the run books for key activities such as DR, Changes, etc.
- Actively own and maintain support documentation
- Work collaboratively with other teams across geographies
- Achieve a more productive support environment by actively seeking improvement avenues
- Provide support during new releases into the production environment
- Implement emergency changes with necessary assistance from developers and other IT teams
- Develop strong relationships with the development and infrastructure support teams to resolve production issues in a timely manner
- Ensure availability of applications as per agreed Service Level Expectations or requirements by monitoring applications, related jobs and resolving issues
- Provide a timely and effective response to user queries
- Ensure proper stakeholder communication and escalation as required
- Perform “root cause” analysis of user issues, provide immediate workaround for critical problems
- Support various shift coverage and weekend work
Required Experience
- Good knowledge of the Markets and Banking business and FX products traded
- Experience working in a dynamic environment with frequently shifting priorities
- Front to back awareness of processes within an investment bank (from sales to back office)
- Good general awareness of Information Security policies and Technology Risk Management from an enterprise / banking systems context: Unix, Scripting, Sybase, Oracle, FIX Protocol; and experience with FX Trading Platforms: KDB, Geneos, Splunk, Autosys
- Desirable Experience performing a similar role in a leading global Investment bank is desirable, as is background in eFX trading platforms, experience in Front Office platforms
- Skilled with FX products, MS Office, Scripting also desired
Education/Certifications
- University degree level qualifications are expected
- ITIL Certification is desirable