End User Support

Help Desk Technician

Contract

Important.

There is a growing scam attempting identity theft by impersonating a company that is hiring. The scammers purchase a domain then use a different ending such as .us instead of .com. They send an email to a candidate from the imposter domain indicating that they’ve been selected for an interview, followed by a second email requesting personal information (under the premise it is for a background check) in an attempt at identity theft. Be careful.

If you receive an email from careers@redstreamtechnology.us it is a scam attempting to gather personal information.

RedStream Technology

Help Desk Technician Remote, New Jersey

Help Desk Technician

-Remote Contract role (Applicant must reside in New Jersey)

RedStream Technology is seeking a Help Desk Technician to join the staff of a thriving medical industry company. The technician will be part of a team reporting to the Senior Help Desk lead and will work closely across all departments within the company.

Daily Responsibilities

  • Taking initial telephone or email inquiries, troubleshooting, and managing simple hardware, software, or administrative problems
  • Installing and configuring software, and mobile applications
  • Recognizing and escalating more difficult problems to senior support techs
  • Supporting the roll-out of new applications and project initiatives
  • Testing and evaluating new technologies to support business needs
  • Logging and tracking issues in a ticketing system (Service Now). while managing multiple cases at a time
  • Providing timely and accurate customer feedback
  • Following up with clients to ensure the problem is resolved
  • Documenting processes and procedures for internal and customer-facing use

Skills & Qualifications

  • Certification preferred (Microsoft, A+, Network+, etc.)
  • Previous help desk experience required
  • Flexibility to work a variety of shifts with minimal notice
  • Available to work regular overtime
  • Proficiency with Windows; Mac OS is a plus
  • Excellent oral communication skills
  • Detail oriented to keep updated notes on tickets
  • Ability to diagnose and resolve basic computer technical issues

-Proof of COVID vaccination required

Tagged as: Help Desk Technician