RedStream Technology
SaaS Implementation Analyst for Advertising Systems Remote
SaaS Implementation Analyst for Advertising Systems
– Remote, Contract Role
RedStream Technology is recruiting a SaaS Implementation Analyst to work with our client, a leading SaaS provider in the advertising industry. The SaaS Implementation Analyst manages professional services engagements including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the SaaS Implementation Analyst will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget.
Responsibilities will include:
- Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across our client’s platform
- Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the platform
- Perform thorough needs assessments and requirements gathering activities
- Provide regular internal and external status updates highlighting accomplishments and risks
- Work directly with key client leads to provide expertise around software configuration
- Use expertise of our client’s software and customer environments to consult agencies on best practices
- Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization
- Provide clear guidance around data extracts to take advantage of third- party APIs
- Track project work to ensure implementations are progressing on-time and within budget
- Maintain a comprehensive understanding of in-progress product development, product vision and platform direction
- Participate in internal UAT activities as required
- Maintain a good knowledge of the media/advertising industry and trends within the industry
Qualifications:
- 3+ years of experience in client services, training, or consulting
- A degree in Advertising, Accounting, Business or a related field
- Exceptional project planning skills and ability to multi-task
- Proven track record in providing in-house and remote training
- Proven ability to meet and exceed service standards and KPIs
- Demonstrated ability to successfully and independently manage multiple projects and resolve issues
- Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
- Strong understanding of accounting principles
- Strong customer service focus
- Strong research and analytical skills
- Excellent written and verbal communication skills; excellent presentation skills
- Outstanding client relationship skills
- Proficiency with Excel and PowerPoint
- Experience working with Product and QA to troubleshoot, test and improve products
- Prior experience with agency systems or related software/applications preferred